CONTACT CENTER WORKFORCE DEVELOPMENT
Agent Development and Sourcing for the Contact Center Community
Workforce development not only improves an agent’s prospects in life but also leads to downstream benefits for contact center organizations. NACSMA’s contact center workforce development resources take a “people-centric” approach to business development. This approach offers contact center professionals best-in-class strategies to improve their potential within the workplace and their career trajectory and provides guidance for leadership in sourcing and developing their agents.