Infrastructure Support and Compliance for the Contact Center Community

Properly aligned IT infrastructure is key to scalability throughout any organization and is essential for daily business operations. All contact center roles can gain insight and possible career growth by having a basic understanding of this vital environment within their organization. NACSMA’s site support topics include resources for all the layers of Site IT Infrastructure, its setup and management, physical and virtual agent tools, and special situations. Regulatory compliance is a fundamental role of IT Operations, and the following resources provide an overview of standard practices for current compliance protocol in the contact center community.