NORTH AMERICAN CUSTOMER SERVICE MANAGEMENT ASSOCIATION
NACSMA PHOENIX EVENT
September 21st, 2022
SCOTTSDALE, AZ
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(Free to Membership)
Phoenix Conference Event on September 21st, 2022
Register to attend the NACSMA Phoenix Networking Event on September 21st, 2022 at 5:00pm at Lou’s Grill located in the Papago Golf Club. As the premier contact center industry standards association, NACSMA brings together contact center industry leaders and professionals to discuss standards in the industry as well as collaborate on best practices for the future.
Each quarter, our topics highlight current and future industry challenges, concerns, and successes so that as a community we can learn, engage, and grow.
Event Details
Papago Golf Club – Lou’s Grill
595 E. Karsten Way, Phoenix, AZ 85008
September 21st, 2022
Time: 5:30pm
AGENDA
Concierge Led Tour
- Attendee walks into Event – greeted by Concierge Team and checked into Event
- Concierge is their guide for the day; Concierge reviews the event agenda and what to expect
- Concierge walks them through the vendors Solution Zone and highlights Interactive elements
- Attendee is then shown the Opening Events Room. Panelist Areas and returned to the Solutions Zone
- At the Solutions Zone, the Attendee’s will enjoy a continental breakfast and review Sponsor’s booth’s
8:30am Opening presentation from the NACSMA National President
- Greeting from the NACSMA National President
9:00am Panelist Presentation
- 1st Panel – Employee Development for Retention
- Short Sponsor presentation and then Intro to Panelists
5-minute Break
10:00am Panelist Presentation
- 2nd Panel – Workforce Management
- Short Sponsor Presentation and Intro of Panelists
5-minute Break
11:00am Panelist Presentation
- 3rd Panel – How to Reduce Employee Attrition with The Right Technology Strategy
- Short Sponsor Presentation and Intro of Panelists
12:00pm Closing Event Presentation/Statement
Attendees are invited to visit the Solutions Zone