Leadership North American Customer Service Management Association
North American President
Steven’s 25 years of leadership is reflected in a comprehensive understanding of Contact Center functions including Work Force Management, Global Site Management, Account Management, Billing Services, Client Retention, and Sales Support. My leadership in domestic and international (Verizon International) sites increased productivity and quality through streamlined processes and procedures.
Serving your internal and external customers should be at the forefront of your priorities for success. Cynthia manages two educations divisions, adults and youth. Her organization supports training for youth organizations to assist in workforce entry or corporate training for existing employees.
Effective planning and change agent. Valued for understanding and managing to the big picture. Very well respected in the community for caring about my community and doing what I say I will do. Specialties: Corporate, business and agency outreach, business plan development, strategic planning
Serving the community via Boys and Girls Club, Josh provides strong community resource support.
Respected business development executive with 15+ years in Higher Education. Accomplished in process improvement, implementing comprehensive solutions focused primarily on customer service and satisfaction for turnaround and high-growth organizations through effective leadership, strong entrepreneurial acumen and strategic growth mindset.
Jim has been in the call center world for almost 20 years. Whether working with small business or Fortune 250 companies, the common denominator has always been that our people are always our greatest asset. Coaching, training, appreciation, and team building are the hallmarks for creating success.
Jim’s experience spans from the floral industry, banking, insurance, and pharmacy retail chains to rent-to-own businesses, franchises, telecommunications, and government. Creating strong partnerships and promoting cooperation, inspire exceptional performance that leads to delivering world class customer service.
Solving problems and helping develop others to reach their full potential are two things that I love to do. With the privilege of having over 20 years of experience doing both with Fortune 100 organizations, and within my own business, I bring with me a proven track record of developing high performing teams and resolving the most complex issues facing my customers and fellow team members.