NORTH AMERICAN CUSTOMER SERVICE MANAGEMENT ASSOCIATION LEADERSHIP TEAM

Stephen Paskel, National Board

Solving problems and helping develop others to reach their full potential are two things that I love to do. With the privilege of having over 20 years of experience doing both with Fortune 100 organizations, and within my own business, I bring with me a proven track record of developing high performing teams and resolving the most complex issues facing my customers and fellow team members.

Cynthia Rochester, National Board

Serving your internal and external customers should be at the forefront of your priorities for success. Cynthia manages two educations divisions, adults and youth. Her organization supports training for youth organizations to assist in workforce entry or corporate training for existing employees.

Shuping England, National Board

As a senior contact center operations executive with over 10 years of experience in leading large-scale multimillion-dollar contact centers as well as contact center BPO management. She is the author of the book -Leading High Performing Contact Centers and Teams. Shuping is also a certified Leadership coach, trainer, and mentor through Maxwell Leadership.

Andrew Wheeler, National Board

Seasoned sales professional with 5+ years of sales and management experience who prides himself in providing an experience of uncompromising quality while efficiently managing time for maximum productivity. Andrew possesses a superior work ethic and frequently presents successful creative revenue generation ideas.

Steven Cramer, North American President

Steven’s 25 years of leadership is reflected in a comprehensive understanding of Contact Center functions including Work Force Management, Global Site Management, Account Management, Billing Services, Client Retention, and Sales Support. My leadership in domestic and international (Verizon International) sites increased productivity and quality through streamlined processes and procedures.