Leadership North American Customer Service Management Association
North American President
Steven’s 25 years of leadership is reflected in a comprehensive understanding of Contact Center functions including Work Force Management, Global Site Management, Account Management, Billing Services, Client Retention, and Sales Support. My leadership in domestic and international (Verizon International) sites increased productivity and quality through streamlined processes and procedures.
President of Craig Enterprises, Inc. DBA CommGap and Managing Director at Global 1 Voice. Lelani Craig is an accomplished linguist who turned her skills into a thriving business.
In addition, Mrs. Craig has created a unique language assessment tool which is used by Global 1 Voice. Global 1 Voice offers language testing and training as well as medical interpreter training. Global 1 Voice is Bridging the Gap certified. G1V also offers a full lineup of Continuing Education classes for medical interpreters.
Effective planning and change agent. Valued for understanding and managing to the big picture. Very well respected in the community for caring about my community and doing what I say I will do. Specialties: Corporate, business and agency outreach, business plan development, strategic planning
Serving the community via Boys and Girls Club, Josh provides strong community resource support.
Respected business development executive with 15+ years in Higher Education. Accomplished in process improvement, implementing comprehensive solutions focused primarily on customer service and satisfaction for turnaround and high-growth organizations through effective leadership, strong entrepreneurial acumen and strategic growth mindset.
Kevin, is a veteran US Army officer and seasoned entrepreneur, nationally recognized for learning and development services in leadership and strategy. Kevin takes leadership education to the next level. His workshops apply eSports-like wargame competitions as a learning platform for an advanced leadership development curriculum. The process rapidly increases the value of their leaders and teams; it can also vet potential leaders for new positions.
Intensely focused, high-energy executive who is devoted to my customers’ best interests. Through a best-of-breed suite of IT services, I can offer a Value Proposition uniquely crafted to meet your demands and your budget. I pride myself on educating my valued clients in language they can understand, but also marshaling the talents of all levels of technical expertise.
Serving your internal and external customers should be at the forefront of your priorities for success. Cynthia manages two educations divisions, adults and youth. Her organization supports training for youth organizations to assist in workforce entry or corporate training for existing employees.
Corey is a thought leader and innovator specializing in employee inspiration, employee engagement, employee innovation, and professional development in the areas of leadership, communication, innovation, motivation, and learning.
Jim has been in the call center world for almost 20 years. Whether working with small business or Fortune 250 companies, the common denominator has always been that our people are always our greatest asset. Coaching, training, appreciation, and team building are the hallmarks for creating success.
Jim’s experience spans from the floral industry, banking, insurance, and pharmacy retail chains to rent-to-own businesses, franchises, telecommunications, and government. Creating strong partnerships and promoting cooperation, inspire exceptional performance that leads to delivering world class customer service.
Solving problems and helping develop others to reach their full potential are two things that I love to do. With the privilege of having over 20 years of experience doing both with Fortune 100 organizations, and within my own business, I bring with me a proven track record of developing high performing teams and resolving the most complex issues facing my customers and fellow team members.