Leadership North American Customer Service Management Association
North American President
Steven’s 25 years of leadership is reflected in a comprehensive understanding of Contact Center functions including Work Force Management, Global Site Management, Account Management, Billing Services, Client Retention, and Sales Support. My leadership in domestic and international (Verizon International) sites increased productivity and quality through streamlined processes and procedures.
West Region President
Corey is a thought leader and innovator specializing in employee inspiration, employee engagement, employee innovation, and professional development in the areas of leadership, communication, innovation, motivation, and learning.
Corey’s unique blend of experiences in psychology (as a Family Therapist, Individual Counselor, Group Counselor, Crisis Counselor), business leadership (as a Director of Operations and Training, Training Analyst, Motivation/Performance Trainer, business owner), and higher education leadership (Communication and Psychology Professor, Faculty Chair, Dean, Chief Operating Officer) have set the foundation for his ability to motivate and transform individuals and organizations toward growth and lasting performance improvement.
Eastern Region President
Tom Rocca is a strategic, hands-on product recall & crisis management executive, focusing on a multi-channel approach to support in consumer recalls. A focus on minimizing risk for Fortune 500 clients, through creative insurance support through the top global insurers and brokers. Tom is a Preventive Controls Qualified Individual (PCQI), trained on preparation of a Food Safety Plan, verification & validation of preventive controls, the review of these records and any re-analysis of a existing Food Safety Plan. Preventive Controls for Human Food / Food Safety Preventive Controls Alliance, following FDA standards.